Telephone/Cell Phone Provider Complaints

DCA does not have regulatory authority or jurisdiction over telephone/cell phone provider complaints. We would like to offer alternative options and information for possible resolution of your complaint.

We recommend you contact the California Public Utilities Commission (CPUC) for assistance with this matter. The CPUC regulates the telecommunications industry in California. The CPUC has the authority to carry out investigations and to conduct hearings on requests for rate changes, specific complaints, or broad policy matters. For your convenience, we have provided the contact information below:

California Public Utilities Commission
Consumer Affairs Office

505 Van Ness Avenue, Room 5218
San Francisco, CA 94102
(415) 703-2782
(800) 649-7570

Also, we recommend you contact the Federal Communications Commission which oversees telephone companies. The contact information is provided below:

Federal Communications Commission
Consumer & Governmental Affairs Bureau, Consumer Complaints

445 - 12th Street SW
Washington, DC 20554
(888) 225-5322

More information on cell phone regulation can be found on our Consumer Wiki