Consumer Arbitration Program - (CAP-RV)- (800) 279-5343

The Consumer Arbitration Program for Recreation Vehicles (CAP-RV) is a free service for owners of recreational vehicles with warranty disputes.

The CAP-RV program offers arbitration to RV owners and manufacturers to resolve disputes involving recreation vehicles under California's lemon law.

In arbitration, the parties bring their case to an arbitrator who reviews the complaint and makes a decision. Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators are attorneys and/or dispute resolution professionals trained on the Magnuson-Moss Warranty Act, California's lemon law, and the specific rules and guidelines of the CAP-RV program.

Manufacturers Represented:

  • Airstream Inc.,
  • Thor Motor Coach, Inc.

( Includes all models except for those on a Ford or GM chassis and Towables. )

Program Information :

CAP-RV Program Brochure

CAP-RV Application Form

( Please contact ACP or CAP-RV for more information.)