Welcome to the California Department of Consumer Affairs

How to Submit a Complaint

Write or call the ACP if you have a specific complaint regarding a violation of the written operating procedures of a certified arbitration program. Contact the appropriate third-party arbitration program to receive a free copy of its written operating procedures. (Note that there may be a charge if you did not file for arbitration.)

Note: If you wish to submit an inquiry or a complaint that is unrelated to a state-certified arbitration program, please click on one of the links below.

Other complaints: