Resources

Where to find help if you have vehicle problems:

Information on the California Lemon Law and Arbitration

• Department of Consumer Affairs, Arbitration Certification Program, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834; (916) 574-7350 or (800) 952-5210.

Manufacturer's or Dealer's failure to honor the warranty, extended warranty, or service contract

• Manufacturer or dealer, by certified mail (check the owner's manual for manufacturer's address)
• Local Department of Motor Vehicles (DMV), Bureau of Investigations - check the white pages of your local phone book.
• New Motor Vehicle Board, 1507 21st Street, Suite 330 Sacramento, 95811 (916) 445-1888
• Local county consumer affairs office (check the white pages of your telephone book)
• Los Angeles County Department of Consumer Affairs, 500 W. Temple Street, Rm. B-96, Los Angeles, CA 90012, (213) 974-1452

Dissatisfaction with repairs or dispute over repair invoice

• Department of Consumer Affairs, Bureau of Automotive Repair,
• (800) 952-5210  

Fraud or other questionable conduct on motorcycles, new motor homes, and sales disputes

• New Motor Vehicle Board (see above)
• DMV Bureau of Investigations (see above)
• Local District Attorney's Office
• Office of the Attorney General, Public Inquiry Unit, 1515 K Street, Sacramento, CA 95814, (916) 322-3360 or (800) 952-5225. www.oag.ca.gov

Register a safety complaint or obtain recall information

• National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 - Auto Safety Hotline (800) 424-9393
  
• Center for Auto Safety, 2001 S Street, NW, Suite 410, Washington, DC 20009 (202) 328-7700 www.autosafety.org

California lawyer who specializes in Lemon Law and warranty disputes

• Check your local yellow pages at the beginning of the "attorneys" listing for lawyer referral services or call the State BAR Association at (415) 538-2000 to obtain the certified lawyer referral service nearest you.

Other Lemon Law information

• Consumers for Auto Reliability and Safety (CARS), 1303 J Street, Suite 270, Sacramento, CA 95814
  (530) 759-9440
  
• International Association of Lemon Law Administrators (IALLA)
  

Service Contracts

• Department of Insurance, 770 L Street, Sacramento, CA 95814 (800) 927-4357