State-Certified Arbitration Programs
Find your make of vehicle in the list below, and then contact the related state-certified arbitration program. They will walk you through the process:
Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100
Click here to apply ---> BBB Auto Line
- Aston Martin, Bentley, BMW (Includes Mini Cooper), Ferrari, Ford (Includes Lincoln, Mercury, & RV Chassis), General Motors (Includes Buick, Cadillac, Chevrolet, Geo, GMC, H2, Pontiac, Saab, and Saturn) , Hyundai, Isuzu, Jaguar/Land Rover, Kia, Lamborghini, Lotus Cars, Maserati, Mazda, Nissan/Infiniti, and Volkswagen/Audi.
California Dispute Settlement Program (CDSP)
Click here to apply ---> CDSP
- Tesla - (866) 629-3204
- Toyota (Scion) - (888) 300-6237
Consumer Arbitration Program - Motor Vehicles (CAP-Motors) - (800) 279-5343
Click here to apply ---> CAP MOTORS
What if there's no certified arbitration program for my type of vehicle?
Then you are free to pursue your Lemon Law rights in court. You may also wish to try mediation through the New Motor Vehicle Board. They may be reached at: (916) 445-1888 or www.nmvb.ca.gov. To contact an attorney you may check your local yellow pages at the beginning of the "attorneys" listing for lawyer referral services, call the State BAR Association at (415) 538-2000 to obtain the certified lawyer referral service nearest you, or the internet.
For more information please download our "Lemon Aid for Consumers" publication.