State-Certified Arbitration Programs

Find your make of vehicle in the list below, and then contact the related state-certified arbitration program. They will walk you through the process:

Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100

Click here to apply ---> BBB Auto Line

• AM General, Aston Martin, Bentley, BMW (Includes Mini Cooper), Ferrari, Ford (Includes Lincoln, Mercury, & RV Chassis), General Motors (Includes Buick, Cadillac, Chevrolet, Geo, GMC, H2, Pontiac, Saab,  and Saturn) , Honda/Acura, Hyundai, Isuzu, Jaguar/Land Rover, Lamborghini, Lotus Cars, Maserati, Mazda, Kia, Nissan/Infiniti, and Volkswagen/Audi.

California Dispute Settlement Program (CDSP) - (888) 300-6237

Click here to apply ---> CDSP

• Toyota (Scion)

Consumer Arbitration Program - Motor Vehicles (CAP-Motors) - (800) 279-5343

Click here to apply ---> CAP MOTORS

• Porsche, Workhorse Custom Chassis

Consumer Arbitration Program - Recreational Vehicles (CAP-RV)- (800) 279-5343

Click here to apply ---> CAP-RV

• Airstream Inc. and Thor Motor Coach, Inc.
  ( Includes all models except for those on a Ford or GM chassis and Towables. Please contact ACP for more information.)

What if there's no certified arbitration program for my type of vehicle?

Then you are free to pursue your Lemon Law rights in court. You may also wish to try mediation through the New Motor Vehicle Board. They may be reached at: (916) 445-1888 or www.nmvb.ca.gov.

For more information please download our "Lemon Aid for Consumers" publication.