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General
Questions |
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Questions specific
to Security Guards |
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Questions specific
to Registered Nursing |
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Questions specific
to Barbering and Cosmetology |
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Questions specific
to Physicians and Surgeons |
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Questions
specific to Psychologists |
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Questions specific
to Dentists |
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Questions specific
to Dental Auxiliaries |
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| General Questions |
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| Q: I lost/forgot my User ID/Password. |
| A: If you created a User ID prior
to February 14, 2003 you must create a new User ID/Password.
If you created your User ID after February 14, 2003, please
call the Customer Support Help Desk at (916) 574-8020,
Monday-Friday, 8:00 a.m. - 4:30 p.m. or you can send an email.
Please provide your name, phone number, license number,
and date of birth, and last four digits of your social
security number. |
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| Q: I have my User ID but forgot my password. |
| Contact the Customer Support
Help Desk at (916) 574-8020, Monday-Friday, 8:00 a.m. -
4:30 p.m.; or you can send an email. |
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| Q: I have a license and I created a User
ID and password but my account does not show that I have
a license. |
| A: A person's date of birth and social
security number are the two pieces of information we use
to locate your records. It is possible you entered the
wrong information when you created your User ID and your
records were not found. Or we have the wrong information
and could not locate you. You may either contact our Customer
Support Help Desk at (916) 574-8020, Monday-Friday, 8:00
a.m. - 4:30 p.m.; send an email;
or call the Board/Bureau that issued your license to verify
your social security number and date of birth in the database. |
| |
| Q: I want to check the status of my application/renewal. |
| A: The Board/Bureau that issues your
license can give you the status of your application. Contact
them directly for the information. You may also check the
status online at: www2.dca.ca.gov/pls/wllpub/wllquery$.startup.
If the link does not work, go to the Department of Consumer
Affairs webpage at: www.dca.ca.gov,
then click on the middle of the page where it says "License
and Complaint History". |
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| Q: I don't know what to do. |
| A: If you are a first time user, you
must first register with the Online Professional Licensing
System. To register, go to this website: . Then choose
your profession to get started. Make sure to read all of
the text before continuing with each page. All of the necessary
information is provided. |
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| Q: Can I renew over the phone? |
| A: No. |
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| Q: I spelled my name wrong on my new application. |
| A: Contact the appropriate Board/Bureau
to correct the information. It may take a day or two for
them to find you in their computer database but you can
leave the information with someone who will follow up on
the problem. The Board/Bureau may request the change in
writing. The Customer Support Help Desk can not make this
change. |
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| Q: I didn't get a receipt. |
| A: Sometimes the system takes a few
minutes to show a receipt on the screen or before it will
give you a status. If you receive the message, "Pending
Credit Card Authorization" or no message, click "Licensee
Home" on the left menu to view status. If the status
is "Pending", then logout of your account and
check back later for submitted status; once the status
is "Submitted for Processing" you may view and
print a copy of your receipt, by clicking on "User
Profile" on the left menu and then "View Receipt". |
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| Q: I go into the online application and
click “Not Verified” to enter my license
number but nothing happens. |
| A: You should be getting a second
window (called a pop up window) that has a field for you
to enter your license number. Check your web browser and
its settings to make sure the anti-pop up feature is disabled
(turned off). Newer browsers tend to have the anti-pop
up feature. You will be unable to continue with the online
application if you can not change this setting. |
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| Q: Is your office the Board/Bureau? |
A: No, our office works in cooperation
with the Department of Consumer Affairs’ Boards
and Bureaus. We maintain the computers that house the
Online Professional Licensing Application and provide
the Customer Support Help Desk for users that have technical
problems related to the website. If you have a question
or problem regarding a specific license, forms, fees,
or renewal/application status, we do not know the answers
and will refer you to the appropriate Board/Bureau.
You may reach the specific Boards and Bureaus at the phone numbers below:
Board of Registered Nurses (916) 322-3350
Bureau of Security and Investigative Services (916) 322-4000
Bureau of Barbering and Cosmetology (916) 445-0916
Medical Board of California (916) 263-2382
Board of Psychology (916) 263-2699
Dental Board (916) 263-2300
Committee on Dental Auxiliaries (916) 263-2595
The Boards and Bureaus receive
a very high volume of calls and it may be difficult
to get through during high traffic periods. Please
try calling at odd hours of the day, if possible,
to increase your chances of getting through.
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| Q: How long does it take to get my license
in the mail when I renew by mail? |
| A: It could take up to 6-8 weeks,
but may be less depending on the volume of mail received
and the specific Board/Bureau. |
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| Q: How long does it take to get my license
in the mail when I renew online? |
| A: Most renewal applications take
approximately 2 weeks. |
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| Q: I just got married and want to change
the name on my current license/renewal license; can I
change my name online? |
| A: Unfortunately, no. A name change
requires a request in writing, as well as proof, such as
marriage certificate. This information can not be verified
online. Some Boards/Bureaus also require a Name Change
form. Contact your specific Board/Bureau directly or check
the Board/Bureau’s website for further information. |
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| Q: I paid for my renewal online today,
but, my employer will not accept my receipt as proof.
How can I get further proof/verification that I paid? |
| A: It takes 48 hours to complete the
renewal process. Most employers will recognize your receipt
as proof of your renewal after the 48 hour window, until
your paper license is received in the mail. If not, contact
your Board/Bureau for assistance. |
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| Q: I have a pop up window that asks for
my license number. I enter the number but it tells me
I can’t verify my license. |
| A: You must enter both the letters
and numbers in your license number. The letters correspond
to your license type. Correct example “DDS12345” Incorrect
example “12345” If your license number begins
with a zero, remove the zero when entering this number
into the field. Correct example “A12345” Incorrect
example “A012345”. |
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| Q: My credit card information did not
go through. |
| A: First, check to make sure you are
inputting the information in the correct fields. If any
information is incorrect you will see a message on the
screen telling you so. Also check to make sure that you
inputted the card number correctly. If a screen appears
that says “Declined”, you will need to use
a different credit card. If you feel the “Declined” error
is not a valid error, please contact the Customer Support
Help Desk at: (916) 574-8020, Monday -Friday, 8:00 a.m.
to 4:30 p.m. or you can send an email. |
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| Q: My password will not reset. |
| A: Contact the Customer Support Help
Desk for assistance: (916) 574-8020, Monday -Friday, 8:00
a.m. - 4:30 p.m., or send an email. |
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| Q: How do I reach the Online Professional
Licensing Customer Support Call Center and what are your
hours? |
| A: By email or
by phone at (916) 574-8020. Our hours are 8:00 a.m. - 4:30
p.m. Monday - Friday, with the exception of State holidays. |
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| Q: I get an Error 500 message and it says
to call the administrator. |
| A: An “Error 500” message
indicates that the settings on your web browser do not
allow access to 128-bit encrypted secure websites. If you’re
using a computer in an office or hospital, contact your
IT Administrator for assistance or you may wish to try
from home. If using your home computer, check if your browser
version is supported by our application (Microsoft I.E.
6.0 or higher, Netscape X.0, and AOL 7.0 or higher). |
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| Q: I mailed in my application and my check
has cleared but I haven’t received my license. |
| A: The Online Professional Licensing
Customer Support Help Desk does not receive nor handle
the mailed applications. You may check your application
status online at www.dca.ca.gov.
In the middle of the page you will see a link that says “License
and Complaint History”. Or you may contact the Board/Bureau
that issued your license. |
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| Q: How do I get a duplicate license? |
A: Requesting a duplicate license
is one of the options you have within the online application
or you may mail in a Duplicate Request Form to the Board/Bureau.
For the online application: If you have not already
registered, you must do so to access your information.
After you have registered, you will need to verify
you license number within the program. Follow the directions
on the center of the screen to do this. After doing
so, you’ll see the “Duplicate License” button
in the center of your screen.
If you already have a User ID, enter the online application
as a returning user, then click on the “Duplicate
License” button. If you have not yet verified
your license, you must do so first before having any
options.
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| |
| Q: Why did I receive an email from the
Customer Support Help Desk saying I registered for something? |
| A: You received a message from this
email address because your email address was used to create
a User ID in the Online Professional licensing system,
where people can renew, request a duplicate, or apply for
a license with the State of California, Dept. of Consumer
Affairs. This would be for licensees such as Doctors, Nurses,
Security Guards, Cosmetologists, Barbers, Psychologists,
Dental Auxiliaries and Dentists. |
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| Q: When am I eligible to renew online. |
| A: The time frame varies for each
Board/Bureau. Please refer to the Frequently Asked Questions
for your specific profession. |
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| Q: What are the required fees? |
| A: The fees vary for each Board/Bureau.
Please refer to the Frequently Asked Questions for your
specific profession. |
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| Security Guards |
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| Bureau of Security and Investigative Services
- (916) 322-4000; www.bsis.ca.gov/ |
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| Q: I am a Security Guard Employer. How
do I register for my employees? |
| A: Fill in all the fields as if you
are the applicant. You may use your company’s e-mail
address and credit card without causing any problems to
the employee’s application. If you will be registering
many employees, each employee gets their own User ID. We
recommend you develop a pattern for all employee user ID’s
to make it easier to locate their information in the future. |
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| Q: How long will it take to receive my
Guard Card after I apply online? |
A: As long as you don't have a criminal history, your Security Guard Registration will be issued within 7 to 10 days.
Once the Bureau has received the online application and criminal history clearances, the cleared security guard will appear on the Bureau's web site.
You are eligible to work as a Security Guard or Security Patrolperson only when you have in your possession a hard copy printout of the Bureau's approval obtained from the Bureau's web site at http://www.bsis.ca.gov/online_services/verify_license.shtml.
And have a valid photo identification or a valid Security Guard registration.
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| Q: Can I submit a new application for
a Security Guard with a Firearm online? |
| A: No. Submit your application by
mail to the Bureau of Security and Investigative Services.
Should you choose to submit an application by mail, as
well as an online guard application, you will end
up paying your application fees twice. The Bureau will
not issue a refund. |
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| Q: I have a Guard Card and a firearm permit,
can I renew online? |
| A: No. You may only change your address
or request a duplicate license online. |
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| Q: When am I eligible to renew online? |
| A: You are eligible to renew online
90 days prior to the expiration of your security guard
license or no more than 60 days after the license expires,
as long as you have no outstanding fines. |
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| Q: What are the required fees? |
| A: Security Guard Initial Application
- $50, Renewal Fee - $35, Duplicate License Fee - $10,
Late Renewal Fee - $60. A $1 online
processing fee will be charge for every transaction. |
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| Registered Nurses |
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| Board of Registered Nursing (916) 322-3350; www.rn.ca.gov |
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| Q: What are the required fees? |
A: Registered Nurse -Renewal Fee $85,
Duplicate License Fee $30, Late Renewal Fee $122
Application Fee (Endorsement) $50, Temporary License Fee $30
Nurse Midwife - Renewal Fee $50, Duplicate License Fee $30, Late Renewal
Fee $75
Clinical Nurse Specialist - Renewal Fee $50, Duplicate License Fee $30, Late
Renewal Fee $75
Nurse Anesthetist - Renewal Fee $50, Duplicate License Fee $30, Late Renewal
Fee $75
Nurse Practitioner Furnishing Number - Renewal Fee $30, Duplicate License
Fee $30, Late Renewal Fee $45
Nurse Midwife Furnishing Number - Renewal Fee $30, Duplicate License Fee
$30, Late Renewal Fee $45
Nurse Practitioner - Renewal Fee $30, Duplicate License Fee $30
Public Health Nurse - Duplicate License Fee $30
Psychiatric Mental Health Nurse - Duplicate License Fee $30 |
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| Q: When am I eligible to renew online? |
| A: If your license will expire within
the next 3 months or if your license is delinquent by no
more than 8 years from the last expiration date. |
| |
| Q: How do I submit my continuing education
information? |
| A: When selecting active status for
you license renewal, you will be asked to check the appropriate
box stating either that you have completed the required
30 hours of continuing education OR claim exemption based
on first-time renewal. You should still maintain your certificates
for 4 years in case you are audited. |
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| Q: How do I change my license status from
inactive to active? |
A: Unfortunately, there is no online
process to activate an inactive RN license. To change the
status, you must first provide proof of completion of 30
hours of continuing education. Submit a request for active
status along with copies of your continuing education certificates
to the RN Board by either the mailing address OR fax number
below:
Mailing address:
Board of Registered Nursing
ATTN: Renewals Unit
PO Box 944210
Sacramento, CA 94244-2100
Fax: (916) 574-8635
Please include your RN number, current mailing address, SSN and DOB with
the request. |
| |
| Q: I am currently licensed as a RN in
another state, and would like to work in CA. Can I transfer
my RN license to CA? |
| A: Since you are already licensed
as an RN in another state, you are eligible to apply for
licensure in California by endorsement. Licensure by endorsement
is referred to as "reciprocity" in some states.
You may submit your application online at www.dca.ca.gov/proflic/rns.html OR
you can get more information and downloadable forms at
the CA RN Board web site at http://www.rn.ca.gov/applicants/lic-end.shtml. |
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| Q: How do I order fingerprint cards or
a Live Scan form? |
| A: Information on obtaining fingerprint
cards or Live Scan forms may be found on the CA RN Board
Web site at: http://www.rn.ca.gov/applicants/fpinstruct.shtml. |
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| Barbering and Cosmetology |
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| Bureau of Barbering and Cosmetology (916)
445-0916; www.barbercosmo.ca.gov |
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| Q: Can I renew by mail if I do not have
a renewal notice form? |
A: Yes. You may mail your renewal
payment to:
The Board of Barbering and Cosmetology
P O Box 944226
Sacramento, CA 94244-2260
Be sure to include your name, license number and current mailing address.
Please keep in mind, payments received after the expiration date are considered
delinquent and will be charged the $20.00 delinquency fee. |
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| Q: Can I renew/apply for an establishment
license online? |
| A: No. That type of a license is not
currently part of the Online Professional Licensing Program.
Those interested in renewing or applying for an establishment
license must mail in the appropriate forms to the Bureau.
In order to obtain an establishment license you will need
to complete and submit an establishment application. The
application is located on our website at: www.barbercosmo.ca.gov,
click on the "Forms & Publications icon and the "establishment
application" link. Submit the application along with
the $50.00 fee to the address listed on the front of the
applicant listed under "General Information". |
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| Q: My license has expired and is inactive.
Can I renew online? |
A: Up to two years past the expiration
date - Online or by mail.
Two to five years - Mail only
After 5 years -Your license has been cancelled according to the Bureau’s
guidelines.
Contact the Bureau for further information. You will have to retake the
examination, written and practical, and successfully pass. |
| |
| Q: I need to re-apply for my practical
examination and I do not see a re-application form. Do
I use the New Application even when I already have a
File Number? |
| A: The re-examination application
is available on the BBC website at: www.barbercosmo.ca.gov,
click on the "Forms & Publication" icon and
the "Application for Re-examination" link. |
| |
| Q: When am I eligible to renew online? |
| A: If you have a valid license that
expires within the next 3 months. If you have a license
that is delinquent by no more than 2 years. And if you
have no outstanding or disciplinary actions. |
| |
| Q: What are the required fees? |
A: Cosmetologist - Renewal $41,
Initial $51, Duplicate $11, Late Renewal $61
Barber - Renewal Fee $41, Initial $51, Duplicate License Fee $11, Late
Renewal Fee $61
Electrologist - Renewal Fee $41, Initial $51, Duplicate License Fees
$11, Late Renewal Fee $61
Manicurist - Renewal Fee $41, Initial $36, Duplicate License Fee $11,
Late Renewal Fee $61
Esthetician - Renewal Fee $41, Initial $41, Duplicate License Fee $11,
Late Renewal Fee $61
Barber Instructor - Renewal Fee $41, Initial $51, Duplicate License Fee
$11, Late Renewal Fee $61
Cosmetology Instructor - Renewal Fee $41, Initial $51, Duplicate License
Fee $11, Late Renewal Fee $61
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| Physicians and
Surgeons |
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| Medical Board of California (916) 263-2382; www.mbc.ca.gov |
| |
| Q: I have a retired MD license and would
like to renew, can I do this online? |
| A: No. You are not eligible to renew
online because you hold a fee exempt status license. In
other words, you do not pay a renewal fee, therefore, you
cannot renew online. You will need to mail the renewal
notice to the Board. If for some reason you did not receive
the notice that was sent to you, please contact the Medical
Board. |
| |
| Q: When am I eligible to renew online? |
| A: You are eligible to renew online
if your license is in active or inactive status, if you
have complied with the Continuing Medical Education requirements,
and if your license expires within the next four months
or is delinquent by no more than 90 days." |
| |
| Q: What are the required fees? |
A: Physician and Surgeon Renewal Fee:
Renewal Fee:
The renewal fee is $805.00
(plus a $10.00 processing fee) = $815.00
Delinquent Renewal Fee:
The delinquent renewal fee
is $885.50 (plus a $10.00 processing fee) = $895.50
Application Fee:
$442.00 (plus a $10.00 processing fee) = $452.00
Duplicate License Fee:
$50.00 (plus a $1.00 processing fee) = $51.00 |
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| Psychologists |
| |
| Board of Psychology (915) 263-2699; www.psychboard.ca.gov |
| |
| Q: When am I eligible to renew online? |
| A: Your license expires within the
next 3 months. If your license is delinquent by no more
than three years. |
| |
| Q: What are the required fees? |
A: Psychologist - Renewal Fee $407, Late
Renewal Fee $432, MHSPEP Fee $10*,
Duplicate License Fee $5, Application Fee $41.
* Licenses
expiring on or after January 1, 2004,
will pay a new additional supplemental fee
of $10.00, mandated by AB 938. Please read
about increase and new law at http://www.psychboard.ca.gov/lawsregs/ab938.shtml |
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| Dentists |
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| Dental Board of California (916) 263-2300; www.dbc.ca.gov |
| |
| Q: When am I eligible to renew online? |
| A: Your license expires within the
next 2 months. Your license is delinquent by no more than
2 years. You have no outstanding fines with the Dental
Board. |
| |
| Q: What are the renewal fees? |
| A: Dentist - Renewal Fee $371, Duplicate
License Fee $56, Late Renewal Fee $521 |
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| Dental Auxiliaries |
| |
| Committee on Dental Auxiliaries (916) 263-2595; www.comda.ca.gov |
| |
| Q: When am I eligible to renew online? |
| A: Your license expires within the
next 2 months. Your license is delinquent by no more than
2 years. |
| |
| Q: What are the required fees? |
A: RDA - Extended Functions - Renewal
Fee $35, Duplicate License Fee $10, Late Renewal Fee $60
RDH in Alternative Practice - Renewal Fee $35, Duplicate License Fee $10,
Late Renewal Fee $60
DRH - Extended Functions - Renewal Fee $35, Duplicate License Fee $10,
Late Renewal Fee $60 |
