The Department of Consumer Affairs - Who We Are and What We Do

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Revised July 2015

A complete list of DCA's bureaus, programs, boards, committees, and commissions with addresses, phone numbers, and Web sites.
800.952.5210 |

Publications are available from the Department of Consumer Affairs (DCA) on a variety of consumer topics from automobiles to professional therapy to vocational nursing. Visit to download publications, or call DCA toll-free at 866.320.8652 to request free, printed copies. Ask for the DCA Publications List, or find it online at For more information about the California Department of Consumer Affairs, visit, or call 800.952.5210.

Ensuring a Fair Marketplace

California Department of Consumer Affairs
All of us buy services from professionals such as accountants, doctors, cosmetologists, and many others. The marketplace, where these transactions happen, is as old as civilization itself. Equally ancient are the practices of fraud and cheating. The Department of Consumer Affairs protects the rights of both buyers and sellers to help ensure a fair marketplace for all Californians.

What we do
The Department of Consumer Affairs (DCA) educates consumers by giving them the information they need to avoid unscrupulous or unqualified people who promote deceptive or unsafe services.

DCA informs the public through publications which are available online at or by calling the DCA Consumer Information Center at 800.952.5210 or the Office of Publications, Design & Editing (PDE) at 866.320.8652.

DCA brings information directly to consumers by giving presentations to community and consumer groups and by distributing consumer materials at community events. DCA also develops partnerships with other community, city, county, and state consumer protection leaders who are working to empower consumers. By sharing information, resources, and distribution methods, DCA strives to effectively serve all California consumers.

DCA supports and helps consumers
DCA advocates consumer interests before lawmakers. We also provide consumers with current license status information on the more than 2.5 million professionals licensed or certified through our boards and bureaus. (Simply click on "License Verification" at DCA's Web site: Licensing also ensures that practitioners perform their duties to an acceptable standard and provides consumers with a remedy if a service is not delivered.

DCA is a regulator
The Department issues more than 2.5 million licenses, certificates, and approvals to individuals and businesses in 240 categories. DCA works with professions throughout California to guard our licensees against unfair competition and our consumers from unlicensed practitioners.

DCA enforces laws to protect consumers
Enforcement of consumer laws is one of DCA's primary responsibilities. The Department's enforcement staff works with the Attorney General's Office and local district attorneys to fight fraud in the marketplace. Many investigations are initiated as the result of complaints from consumers. If DCA determines wrongdoing, it can place licensees on probation. DCA may also suspend or revoke licenses. The Department also has the authority to fine businesses and individuals and issue citations, Letters of Reprimand, and Cease and Desist orders. In less severe cases, our enforcement staff works closely with licensees to correct, eliminate, and prevent performance problems.

DCA resolves disputes

Our Mission
To protect and serve the interests of California consumers.

Our Vision
California consumers make informed choices and have access to competent and ethical service providers.

Our Values
As a government agency dedicated to serving the interests of California consumers, the Department of Consumer Affairs values:

  • Accountability–We are accountable to the people of California and each other as stakeholders. We operate transparently and encourage public participation in our decision-making whenever possible.
  • Efficiency–We diligently identify the best ways to deliver high-quality services with the most efficient use of our resources.
  • Effectiveness–We make informed decisions that make a difference and have a positive, measurable impact.
  • Integrity–We are honest, fair, and respectful in our treatment of everyone.
  • Customer Service–We acknowledge all stakeholders as our customers, listen to them, and take their needs into account.
  • Employees–We are an employer of choice and strategically recruit, train, and retain employees. We value and recognize employee contributions and talent.
  • Unity–We draw strength from our organizational diversity as well as California's ever-changing cultural and economic diversity.

California Department of Consumer Affairs

California's commitment to protecting consumers began with the passage of the Medical Practice Act of 1876. The Act was designed to regulate the State's medical professionals, who up to that point had operated virtually unchecked. Additional professions and vocations were brought under State authority in the course of the next 30 years. By the late 1920s, the Department of Vocational and Professional Standards was responsible for licensing or certifying accountants, architects, barbers, cosmetologists, dentists, embalmers, optometrists, pharmacists, physicians, and veterinarians. The Consumer Affairs Act was passed in 1970, giving the Department its current name.

Today, DCA issues more than 2.5 million licenses, certificates, and approvals to individuals and businesses in 240 categories. To safeguard consumers, this involves setting the qualifications and levels of competency for the professionals regulated by the Department's boards and bureaus. These programs license, register, or certify practitioners; investigate complaints; and discipline violators. Boards, committees, and one commission operate independently, but rely on DCA for administrative support. Fees paid by our licensees fund DCA operations almost exclusively. Bureaus, programs, divisions, and offices are under the full control of DCA.

Boards, Bureaus and Committees

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A | B | C | D | E | F | G | H-K | L | M | N | O | P-Q | R | S | T-U | V-Z


California Board of Accountancy

2000 Evergreen Street, Suite 250
Sacramento, CA 95815
t 916.263.3680

Licenses and regulates:

  • Accountancy Corporations and Partnerships
  • Certified Public Accountants
  • Public Accountants

Acupuncture Board

1747 N. Market Blvd, Suite 180
Sacramento, CA 95834
t 916.515.5200

Licenses and regulates:

  • Acupuncturists

appliance repair
See Electronics Repair, Home Furnishings

See Real Estate

California Architects Board

2420 Del Paso Road, Suite 105
Sacramento, CA 95834
t 916.574.7220

Licenses and regulates:

  • Architects

Landscape Architects Technical Committee
2420 Del Paso Road, Suite 105
Sacramento, CA 95834
t 916.575.7230

  • Landscape Architects

automobile repairs, warranty disputes
Arbitration Certification Program (ACP)

1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Lemon Law
t 800.952.5210 | 916.574.7350

This program certifies and monitors third-party arbitration programs associated with participating automobile and recreational vehicle manufacturers. ACP ensures that these programs are in compliance with California's Lemon Law and with regulations governing the resolution of warranty disputes involving new and used vehicles purchased with the manufacturer's new car warranty.

Bureau of Automotive Repair
10949 North Mather Blvd.
Rancho Cordova, CA 95670
Twitter: @BARinfo
t 800.952.5210

Licenses and regulates:

  • Automotive Repair Facilities
  • Lamp and Brake Inspection Stations
  • Smog Check Stations and Technicians

Written estimates are required for auto repairs. Except for warranty replacement parts or parts that are too heavy or too large, consumers are entitled to the return of their replaced auto parts if they request them at the time the work order is place.

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barbers, beauticians
Board of Barbering and Cosmetology

2420 Del Paso Road, Suite 100
Sacramento, CA 95834
Twitter: @CA_BBC
t 800.952.5210

Licenses and regulates:

  • Apprentices
  • Barbers
  • Cosmetologists
  • Electrologists
  • Establishments
  • Estheticians
  • Manicurists

bedding manufacturers
See Electronics Repair, Home Furnishings

boxers, referees, trainers
California State Athletic Commission

2005 Evergreen Street, Suite 2010
Sacramento, CA 95815
t 916.263.2195

Licenses and regulates:

  • Assistant Matchmakers
  • Boxers (Professional and Amateur)
  • Clubs (Professional and Amateur)
  • Gyms
  • Judges (Professional and Amateur)
  • Kickboxers (Professional and Amateur)
  • Managers, Promoters, and Matchmakers
  • Martial Arts Fighters
  • Referees (Professional and Amateur)
  • Ringside Physicians
  • Sparring Permits
  • Timekeepers
  • Trainers/Seconds

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See Funeral

California Board of Chiropractic Examiners
901 P St., Suite 142A
Sacramento, CA 95814
Twitter: @BCE_news
t 866.543.1311 | 916.263.5355

Licenses and certifies:

  • Chiropractors
  • Corporations
  • Referral Services
  • Satellite Offices

See Fiduciaries

Contractors State License Board

9821 Business Park Drive
Sacramento, CA 95827
Twitter: @CSLB
t 800.321.2752 | 916.255.3900

Licenses and regulates:

  • General Engineering Contractors–Class A
  • General Building Contractors–Class B
  • Specialty Contractors–Class C
  • C-2: Insulation and Acoustical
  • C-4: Boiler, Hot Water, Heating, and Steam Fitting
  • C-5: Framing and Rough Carpentry
  • C-6: Cabinet, Millwork, and Finish Carpentry
  • C-7: Low Voltage Systems
  • C-8: Concrete
  • C-9: Drywall
  • C-10: Electrical
  • C-11: Elevator
  • C-12: Earthwork and Paving
  • C-13: Fencing
  • C-15: Flooring and Floor Covering
  • C-16: Fire Protection
  • C-17: Glazing
  • C-20: Warm-Air Heating, Ventilating and Air-Conditioning
  • C-21: Building, Moving, and Demolition
  • C-23: Ornamental Metal
  • C-27: Landscaping
  • C-28: Lock and Security Equipment
  • C-29: Masonry
  • C-31: Construction Zone Traffic Control
  • C-32: Parking and Highway Improvement
  • C-33: Painting and Decorating
  • C-34: Pipeline
  • C-35: Lathing and Plastering
  • C-36: Plumbing
  • C-38: Refrigeration
  • C-39: Roofing
  • C-42: Sanitation System
  • C-43: Sheet Metal
  • C-45: Sign
  • C-46: Solar
  • C-47: General Manufactured Housing
  • C-50: Reinforcing Steel
  • C-51: Structural Steel
  • C-53: Swimming Pool
  • C-54: Tile (Ceramic and Mosaic)
  • C-55: Water Conditioning
  • C-57: Well Drilling (Water)
  • C-60: Welding
  • C-61: Limited Specialty (65 Sub-specialties)
  • ASB: Asbestos Certification
  • HAZ: Hazardous Substance Removal Certification

Be sure your contractor is licensed and in good standing, or you could end up paying twice for the same work!

See Barbers/Beauticians

See Mental Health Professionals

court reporters
Court Reporters Board of California

2535 Capitol Oaks Drive, Suite 230
Sacramento, CA 95833
t 916.263.3660 | 877.327.5272 (877.3ASKCRB)

Licenses and regulates:

  • Court Reporters

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Dental Board of California

2005 Evergreen Street, Suite 1550
Sacramento, CA 95815
t 877.729.7789 | 916.263.2300

Licenses and regulates:

  • Dentists
  • Registered Dental Assistants
  • Registered Dental Assistants in Extended Functions

Dental Hygiene Committee of California
2005 Evergreen Street, Suite 1050
Sacramento, CA 95815
t 916.263.1978

Licenses and regulates:

  • Registered Dental Hygienists
  • Registered Dental Hygienists in Alternative Practice
  • Registered Dental Hygienists in Extended Functions

See Medical

Consumers can contact the medical Board of California for information on the status of a doctor's license, including whether the license is in good standing or has discipline taken against it.

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electronics repair, home furnishings
Bureau of Electronic and Appliance Repair,
Home Furnishings and Thermal Insulation

4244 South Market Court, Suite D
Sacramento, CA 95834
t 916.999.2041

Registers and regulates:

  • Automotive Radio and Stereo Installation and Repair
  • Automotive Security System Installation and Repair
  • Bedding Manufacturers
  • Bedding Renovators
  • Bedding Retailers
  • Bedding Wholesalers
  • Cellular Phone Installation and Repair
  • Combination Electronic and Appliance Repair
  • Custom Upholsterers
  • Furniture and Bedding Retailers
  • Furniture Manufacturers
  • Furniture Retailers
  • Furniture Wholesalers
  • Home Entertainment Electronics Repair
  • Home Office Electronics Repair
  • Insulation Manufacturers
  • Major Home Appliance Repair
  • Residential Antenna Installation and Repair (Includes Satellite Antennas)
  • Sanitizers
  • Service Contract Sales
  • Service Contract Administration
  • Supply Dealers

Check for the labels on secondhand (renovated) mattresses before you buy. the red label tells you the amount and type of secondhand material used in the mattress. the yellow label tells you that the mattress has been sanitized. Visit to download a copy of What You Should Know Before You Buy a Rebuilt Mattress or call 866.320.8652 to request a free, printed copy.

Board for Professional Engineers,
Land Surveyors, and Geologists

2535 Capitol Oaks Drive, Suite 300
Sacramento, CA 95833
Twitter: @CA_Engineers
t 866.780.5370 | 916.263.2222
f 916.263.2246 |

Licenses and regulates:

  • Agricultural Engineers
  • Chemical Engineers
  • Civil Engineers
  • Control System Engineers
  • Corrosion Engineers*
  • Electrical Engineers
  • Fire Protection Engineers
  • Geologists
  • Geophysicists
  • Geotechnical Engineers
  • Industrial Engineers
  • Land Surveyors
  • Manufacturing Engineers*
  • Mechanical Engineers
  • Metallurgical Engineers
  • Nuclear Engineers
  • Petroleum Engineers
  • Photogrammetric Surveyors*
  • Quality Engineers*
  • Safety Engineers*
  • Structural Engineers
  • Traffic Engineers


  • Engineers-in-Training
  • Engineering Geologists
  • Geologists-in-Training
  • Hydrogeologists
  • Land Surveyors-in-Training

* New licenses are no longer issued

eye doctors
See Optometrists

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Professional Fiduciaries Bureau

1625 North Market Blvd., Suite S-209
Sacramento, CA 95834
Twitter: @FiduciaryBureau
t 916.574.7340

Licenses and regulates:

  • Agents Under Durable Power of Attorney
  • Conservators
  • Guardians
  • Trustees

Cemetery and Funeral Bureau

1625 North Market Blvd., Suite S-208
Sacramento, CA 95834
t 800.952.5210 | 916.574.7870

Licenses and regulates:

  • Apprentice Embalmers
  • Cemetery Trust Funds
  • Cremated Remains Disposers
  • Crematories
  • Embalmers
  • Funeral Directors
  • Funeral Establishments
  • Funeral Pre-need Trust Funds
  • Private Cemeteries
  • Private Cemetery Brokers
  • Private Cemetery Salespersons

For a copy of the Consumer Guide to Funeral & Cemetery Purchases call 866.320.8652 or visit

furnishings, home
See Electronics Repair, Home Furnishings

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See Engineers

guide dog training
State Board of Guide Dogs for the Blind

1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Twitter: @caguidedogboard
t 916.574.7825 | 866.512.9103

Licenses and regulates:

  • Fund Raising to Establish Training Schools
  • Instructors
  • Training Schools

Quick tip: By law, guide dogs can accompany their handlers anywhere the public is allowed, including restaurants, hotels, taxis, stores, medical facilities, airplanes, theaters, health clubs, and parks.

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Speech-Language Pathology and Audiology
and Hearing Aid Dispensers Board

2005 Evergreen Street, Suite 2100
Sacramento, CA 95815

Licenses and regulates:

  • Audiologists
  • Hearing Aid Dispensers
  • Speech-Language Pathologists

See Real Estate

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See Architects

land surveyors
See Engineers

See Security

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See Electronics Repair, Home Furnishings

Medical Board of California

2005 Evergreen Street, Suite 1200
Sacramento, CA 95815
Twitter: @MedBoardOfCA
Executive Office
t 916.263.2390
Licensing: 916.263.2382
Complaints: 800.633.2322 | 916.263.2424

Licenses and regulates:

  • Contact Lens Dispensers
  • Fictitious Name Permits
  • Medical Assistants
  • Outpatient Surgery Settings
  • Physicians and Surgeons
  • Registered Dispensing Opticians
  • Research Psychoanalysts
  • Spectacle Lens Dispensers

Naturopathic Medicine Committee
1300 National Drive, Suite 150
Sacramento, CA 95834
t 916.928.4785

Licenses and regulates:

  • Naturopathic Doctors

Osteopathic Medical Board of California
1300 National Drive, Suite 150
Sacramento, CA 95834-1991
t 916.928.8390

Licenses and regulates:

  • Osteopathic Physicians and Surgeons

Physician Assistant Board
2005 Evergreen Street, Suite 1100
Sacramento, CA 95815
t 916.561.8780

Licenses and regulates:

  • Educational Training Programs
  • Physician Assistant

Telephone Medical Advice Services Bureau
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
t 916.574.7992

This Bureau regulates businesses that provide telephone
medical advice to California patients, informs patients of
their rights, and pursues any reported harmful activities.

mental health professionals
Board of Behavioral Sciences

1625 North Market Blvd., Suite S-200
Sacramento, CA 95834
t 916.574.7830

Licenses and regulates:

  • Educational Psychologists
  • Licensed Clinical Social Workers
  • Licensed Marriage, Family, and Child Therapists
  • Licensed Professional Clinical Counselor Interns
  • Licensed Professional Clinical Counselors
  • Registered Associate Clinical Social Workers
  • Registered Marriage, Family, and Child Therapist
  • Interns

See Medical

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Board of Registered Nursing

1747 North Market Blvd., Suite 150
Sacramento, CA 95834
t 916.322.3350

Licenses and regulates:

  • Continuing Education Providers
  • Clinical Nurse Specialists
  • Nurse Anesthetists
  • Nurse Midwives
  • Nurse Midwives with Furnishing Number
  • Nurse Practitioners
  • Nurse Practitioners with Furnishing Number
  • Psychiatric Mental Health Nurses
  • Public Health Nurses
  • Registered Nurses

Board of Vocational Nursing and
Psychiatric Technicians

2535 Capitol Oaks Drive, Suite 205
Sacramento, CA 95833
t 916.263.7800

Licenses and regulates:

  • Psychiatric Technicians
  • Vocational Nurses

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occupational therapists
California Board of Occupational Therapy

2005 Evergreen Street, Suite 2050
Sacramento, CA 95815
t 916.263.2294

Licenses and regulates:

  • Occupational Therapists
  • Occupational Therapy Assistants

See Medical

State Board of Optometry

2420 Del Paso Road, Suite 105
Sacramento, CA 95834
Twitter: @CAOptometry
t 916.575.7170 | 866.585.2666

Licenses and regulates:

  • Branch Offices
  • Fictitious Name Permits
  • Optometric Corporations
  • Optometrists

osteopathic medicine
See Medical

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pest control
See Structural Pest Control

California State Board of Pharmacy

1625 North Market Blvd., Suite N-219
Sacramento, CA 95834
t 916.574.7900

Licenses and regulates:

  • Free/Nonprofit/Surgical Clinics
  • Hypodermic Needle and Syringe Distributors
  • Nonresident Pharmacies
  • Nonresident Wholesalers
  • Pharmaceutical Wholesalers and Designated Representatives
  • Pharmacies
  • Pharmacist Interns
  • Pharmacists
  • Pharmacy Technicians
  • Resident and Nonresident Sterile Injectable Compounding Pharmacies
  • Veterinary Food-Animal Drug Retailers

physical therapists
Physical Therapy Board of California

2005 Evergreen Street, Suite 1350
Sacramento, CA 95815
Twitter: @PTBCnews
t 916.561.8200

Licenses and regulates:

  • Electroneuromyography Certificate
  • Kinesiological Electromyography Certificate
  • Physical Therapist Assistants
  • Physical Therapists

See Medical

California Board of Podiatric Medicine

2005 Evergreen Street, Suite 1300
Sacramento, CA 95815
t 916.263.2647

Licenses and regulates:

  • Doctors of Podiatric Medicine

private investigators
See Security

private postsecondary schools
Bureau for Private Postsecondary Education

Mailing address
P.O. Box 980818
West Sacramento, CA 95798-0818
Physical address
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Twitter: @CaBPPE
t 916.431.6959 | 888.370.7589

Licenses and regulates:

  • Private Postsecondary Schools
  • Vocational Schools

psychiatric technicians
See Nursing

California Board of Psychology

1625 North Market Blvd., Suite N-215
Sacramento, CA 95834
Twitter: @BDofPsychology
t 866.503.3221 | 916.574.7720

Licenses and regulates:

  • Psychological Assistants
  • Psychologists
  • Registered Psychologists

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real estate
Bureau of Real Estate

1651 Exposition Blvd.
Sacramento, CA 95815
Twitter: @Cal_BRE
t 877.373.4542

Licenses and regulates:

  • Mortgage Loan Originators
  • Real Estate Brokers and Salespersons
  • Offerings of Subdivided Lands in California

Bureau of Real Estate Appraisers
1102 Q St., Suite 4100
Sacramento, CA 95811
t 916.552.9000

Licenses and regulates:

  • Real Estate Appraisers
  • Registered Appraisal Management Companies

See Security

respiratory care practitioners
Respiratory Care Board of California

3750 Rosin Ct., Suite 100
Sacramento, CA 95834
t 866.375.0386 | 916.999.2190

Licenses and regulates:

  • Respiratory Care Practitioners

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Bureau of Security and Investigative Services

2420 Del Paso Road, Suite 270
Sacramento, CA 95834
Twitter: @BSISCA
t 800.952.5210 | 916.322.4000

Licenses and regulates:

  • Burglar Alarm Agents
  • Burglar Alarm Company Operators and Managers
  • Firearms/Baton Permits
  • Firearms/Baton Training Facilities and Instructors
  • Locksmiths
  • Private Investigators
  • Private Patrol Operators
  • Repossessor Employees
  • Repossession Companies/Managers
  • Security Guards/Armored Car Guards

smog check
See Automobile Repair, Warranties

social workers
See Mental Health Professionals

speech therapists
See Hearing/Speech

structural pest control
Structural Pest Control Board

2005 Evergreen St., Suite 1500
Sacramento, CA 95815
t 800.737.8188 | 916.561.8708

Licenses and regulates:

  • Fumigators
  • Pest Control Companies
  • Pest Management Professionals
  • Structural Pesticide Applicators

Quick tip: The Structural Pest Control Board handles a variety of complaints, including infestations missed or not reported after an inspection as well as false or misleading advertising.

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See Mental Health Professionals

See Fiduciaries

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veterinary medicine
Veterinary Medical Board

2005 Evergreen Street, Suite 2250
Sacramento, CA 95815-3831
t 916.263.2610

Licenses and regulates:

  • Registered Veterinary Technicians
  • Veterinarians
  • Veterinary Hospital

Multidisciplinary Committee
2005 Evergreen Street, Suite 2250
Sacramento, CA 95815
t 916.263.2610

vocational nurses
See Nursing

vocational schools
See Private Postsecondary

The California Department of Consumer Affairs' Who We Are and What We Do was prepared by the DCA Office of Publications, Design & Editing (PDE). © 2013 California Department of Consumer Affairs

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