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Frequently Asked Questions

1) What does TMAS do?

TMAS registers and regulates businesses that provide telephone medical advice to California consumers (e.g. advice nurse call centers). We verify that all persons employed by registrants have an appropriate valid license to provide telephone medical advice. We process complaints from consumers regarding telephone medical advice that they have received and forward those complaints to the Department of Managed Health Care and other licensing boards as appropriate.

TMAS does not employ medical professionals and we do not provide medical advice.

2) What businesses need to be registered with TMAS?

Any business that has five or more full-time employees whose primary function is to provide telephone medical advice and that provides that advice to Californians needs to be registered BPC § 4999).

3) Under California law, which healthcare practitioners may provide medical advice over the telephone?

• Physician and surgeon
• Osteopathic physician and surgeon
• Dentist
• Dental hygienist
• Psychologist
• Marriage and family therapist
• Licensed clinical social worker
• Optometrist
• Chiropractor
• Registered nurse
  (BPC § 4999.2)

4) Do the healthcare practitioners providing telephone medical advice need to be licensed in California?

The practitioners must be licensed and operate consistent with the laws governing their respective scopes of practice in the state within which they are providing the telephone medical advice services. The exception to this is registered nurses who must also be licensed in California (BPC § 4999.2).

5) How does a business register with TMAS?

A business must complete the registration form in its entirety and pay the registration fee ($7500). The registration fee is good for two years.
(BPC § 4999.1; 16 CCR § 4010, 4040).

6) How do I keep my business in good standing with TMAS?

See the following publication:

www.dca.ca.gov/tmas/forms/form_a4_maint.pdf

7) Can a business located outside the United States provide telephone medical advice for Californians?

No. Current law requires that registrant businesses and the healthcare practitioners providing the telephone medical advice be located within the United States.