California Board of Architects

Customer Satisfaction Survey

The Board continually strives to provide the best customer service to consumers, candidates and licensees. Please answer the questions below regarding your most recent experience with the Board's staff. Thank you for taking the time to complete the Board's survey.

Survey
  1. Board staff is courteous when contacted by phone.

  2. Board staff assistance is efficient.

  3. Board staff assistance is accurate.

  4. Board’s Web site contains useful information.

  5. Board's Web site is organized so that information is easy to find.

  6. The processing of my application was timely.

  7. The processing of my application was accurate.

  8. The processing of my renewal was timely.

  9. The processing of my renewal was accurate.

  10. The processing of my name change or change of address was accurate.

  11. The complaint process was described fully and accurately.

  12. Overall, I was satisfied with the service I received from the Board.

Additional Comments

If you answered "Strongly Disagree" or "Disagree" with any of the statements above, please provide details of your experience and any suggestions for improvement.

Please tell us how we can improve our services, or what additional services we might provide.

Please tell us if someone was particularly helpful to you.

Please indicate the nature of your interaction with the Board

Thank you for taking the time to complete this survey. Responses will assist the Board in improving and expanding our services for consumers, candidates, and licensees.

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