Customer Service Evaluation

The Board of Psychology (BOP) strives to provide efficient service to its public. This public includes consumers, licensees, registrants, applicants and representatives from other private and governmental organizations. To ensure that a consistent high level of customer service is being provided by all staff persons and board members, the board encourages you to complete the following survey.

Your Name: (Optional)

Your Address: (Optional)

Your Phone Number: (Optional)

Name of staff person or board member you are evaluating:

What was the nature of your contact with the board?

 other (please specify)

How would you rate the quality of service you received? (Please select one)
Excellent
Average
Below Average
Unacceptable

Would you say that the person who assisted you was: (Please check at least one):
Professional
Polite
Knowledgeable
Helpful
Unprofessional
Rude
Unknowledgeable
Unhelpful
Other (please explain):

Did your inquiries get answered and/or resolved?
Yes
No

Were your telephone messages returned promptly?
Yes
No
N/A

Were your written inquiries responded to within ten working days?
Yes
No
N/A

Please offer any other comments you might have regarding the customer service of the staff and members of the Board of Psychology:

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