DCA is here to help

Most students receive a quality education and have a generally positive experience. However, in the event a California resident enrolled in an online program at public or private nonprofit colleges or universities that are physically located in other states believes the institution's administrative processes or educational programs are compromised, DCA should be notified. A complaint may be filed by writing to DCA or calling DCA's Consumer Information Center (CIC) at:

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N–112
Sacramento, California 95834
Telephone: (833) 942–1120

Contact

Students may also:

• Print and File Complaint Form
• Use the Online Complaint Form

WHAT TO EXPECT

On behalf of California student residents, DCA will evaluate complaints, identify the appropriate accrediting agency or governmental entity to handle the complaint, and request a response from the entity regarding the final disposition of the complaint.