Local Dispute Resolution Programs
Mediation programs provide an alternative method of resolving complaints without having to go to court. Through the mediation process, the individuals involved in a dispute work out their own solutions with the help of a mediator. The mediator does not enforce a decision on the individuals, but helps guide them in reaching a solution. Since the individuals involved in the dispute play active roles in resolving the program, they usually are comfortable and supportive of the solution.
Successful mediations often result in written agreements that are signed by both individuals in a dispute. If the parties do not reach a mutually agreeable solution, either or both of the parties may still file a court action.
Mediation procedures are voluntary, and usually take place in one or more sessions. Mediators usually are either trained, volunteer nonlawyers who reside in the community, or are paid individuals with backgrounds in law, psychology, or counseling. The mediator's role is to work with both parties in a dispute to identify the issues, reduce misunderstandings, clarify priorities, vent emotions, find points of agreement, explore new areas of compromise, and negotiate an agreement.
For more information about programs in your area, contact a local consumer agency or small claims court advisor. Local mediation programs available in California are listed below.
ALAMEDA
Alameda County, County Administrator's Office
                1221 Oak Street, Suite 555
                Oakland, CA 94612
                FAX: (510) 272-3784
Programs
California Lawyers for the Arts
                Alma Robinson, Executive Director
                2140 Shattuck Avenue, Suite 310
                Berkeley, CA 94704
                TEL: (888) 775-8995  
                Email: Alma.Robinson@calawyersforthearts.org
                Website: www.calawyersforthearts.org
Center for Community Dispute Settlement
                Diane Jeronimo, Executive Director
                291 McLeod Street
                Livermore, CA 94550
                TEL: (925) 337-7185
                FAX: (925) 454-9205
                Email: ccdsmediation@cs.com
                Website: www.trivalleymediation.com
SEEDS Community Resolution Center
                Sara Cantor, Executive Director
                2530 San Pablo Ave., Suite A
                Berkeley, CA 94702
                TEL: (510) 548-2377
                Email: info@seedscrc.org
                Website: www.seedscrc.org
CONTRA COSTA
Administration Office
                Senior Deputy County Administrator
                Contra Costa County
                651 Pine Street, 10th Floor
                Martinez, CA 94553
Programs
The Center for Human Development
                Elaine Prendergast, Project Director
                391 Taylor Boulevard, Suite 120
                Pleasant Hill, CA 94523
                TEL: (925) 687-8844
                FAX: (925) 687-6903
The Congress of Neutrals
                1300 Civic Drive, Suite 102
                Walnut Creek, CA 94596
                TEL: (925) 937-3008
                FAX: (926) 937-0165
EL DORADO
Laureen Lee Shuttleworth, ADR Administrator
                El Dorado County Superior Court
                3321 Cameron Park Drive
                Cameron Park, CA 95682
                TEL: (530) 621-7629
FRESNO
County DRPA Coordinator: Sheran Morton, Executive Officer
                ADR Administrator: Mari Henson
                Fresno County Superior Court
                1100 Van Ness Avenue
                Fresno, CA 93724
                TEL: (559) 457-1908
                Website: https://www.fresno.courts.ca.gov/self-help/alternative-dispute-resolution
              
Programs
Mediation Services by Better Business Bureau (BBB)
                Director: Carlos Guzman
                2600 W. Shaw Lane
                Fresno, CA 93711
                TEL: (559) 256-6300 or (800) 675-8118 Ext 300
HUMBOLDT
Program
Humboldt Mediation Services
                517 Third Street, Suite 3
                Eureka, CA 95501
                TEL: (707) 445-2505
                EMAIL: humboldtmediation@reninet.com
INYO
County Coordinator: Charles Broten
                Inyo Mono Area Agency on Aging
                P.O. Box 1799
                Bishop, CA 93515
                TEL: (760) 873-6364
                FAX: (760) 873-5103
                TOLL FREE (877) 462-2298
                imaaa@qnet.com
              
KERN
Gina Cervantes
                ADR Coordinator
                Kern County Superior Court
                1415 Truxtun Ave
                Bakersfield, CA 93301
                (661) 868-1150
Program
BBB Mediation Services
                Carlos Guzman, Director of Mediation
                1601 H Street, Suite 101
                Bakersfield, CA 93301
                (661) 616-5252 or (800) 675-8118 Ext 300
LAKE
Catherine D. Ward, J.D.
                Civil Mediation Program Coordinator, Lake Superior Court
                255 N. Forbes
                Lakeport CA 95453
                (707) 495-1709
Programs
Lake County Dispute Resolution Services, Inc.
                Barbara Johnson, Executive Director
                PO Box 1173
                Lakeport, CA 95453
                (707) 263-6800
                lcdrs.org@gmail.com
              
LOS ANGELES
Los Angeles County Dispute Resolution
                  Program  
                Maritza H. Gutierrez, County Manager 
                Rigoberto Reyes, Deputy Director 
                320 W. Temple Street, Suite G-10
                Los Angeles, CA 90012
                TEL: (213) 974-0826 
                EMAIL: CountyDRPAAdministrator@dcba.lacounty.gov 
                WEBSITE: https://dcba.lacounty.gov/CountywideDRP 
Programs
Arts Arbitration and Mediation Services
                  (AAMS) 
                a program of California Lawyers for the Arts (CLA)
                Aaron Larks-Stanford, Program Director (LA) 
                Gloria Ruiz Oster, Deputy Director & Southern California Director
                Alma Robinson (SF), Executive Director
                12304 Santa Monica Blvd., Suite 304
                Los Angeles, CA 90025
                TEL: (310) 207-0001
                EMAIL: losangeles@calawyersforthearts.org
Asian Pacific American Dispute Resolution Center
                Christina W. Kataoka, JD/MDR Executive Director 
                75 S Grand Ave, Suite 217 
                Pasadena, CA 91105 
                TEL (213) 250-8190 
                WEBSITE:  https://apadrc.org/
California Conference for Equality and Justice
                Daniel Solís, M.A. Associate Executive Director
                3605 Long Beach Blvd., Suite 100
                Long Beach, CA 90807
                TEL: (562) 435-8184
                FAX: (562) 435-8318 
                WEBSITE: http://www.cacej.org/
Center for Conflict Resolution
                Chris Welch, Director
                7806 Reseda Blvd.
                Reseda, CA 91355
                TEL: (818) 705-1090 
                WEBSITE: https://www.ccr.la/
Centinela Youth Services
                Jessica Ellis, Director
                110 S. La Brea Ave., Suite 450 
                Inglewood, CA 90301
                TEL: (310) 970-7702
                FAX: (310) 675-2300 
                WEBSITE: https://www.cys-la.org/
Department of Consumer and
                  Business Affairs Dispute Resolution Program
                Jessica Morales, Program Manager 
                320 W. Temple Street, G-10 
                Los Angeles, CA 90012 
                TEL: (800) 583-8222 
                EMAIL: mediation@dcba.lacounty.gov 
                WEBSITE: https://dcba.lacounty.gov/mediation/
Korean American Coalition, 4.29 Center
                Eunice Song, Executive Director
                3727 W. 6th St., Suite 305
                Los Angeles, CA 90020
                TEL: (213) 365-5999 or (213) 383-4290
                WEBSITE: www.kacla.org
Los Angeles City Attorney Dispute
                  Resolution Program (DRP)
                Sheryl Fox, Program Manager
                200 North Spring Street, 23rd Floor
                Los Angeles, CA 90012
                TEL: (213) 978-1880 
                EMAIL: mediate@lacity.org 
                WEBSITE: www.lacityattorney.org/mediation  
Los Angeles City Attorney Neighborhood
                  Justice Program (NJP)
                Saminh Greenberg, Supervising Attorney 
                200 N. Spring Street, 23rd Floor 
                Los Angeles, CA 90012 
                TEL: 213 - 978-7185 
                EMAIL: att.njp@lacity.org 
                Website: www.lacityattorney.org/njp
              
Loyola Center for Conflict Resolution, Loyola Law School 
                Sara Campos, Director
                919 Albany Street 
                Los Angeles, CA 90015 
                TEL: (213) 736-1145
                WEBSITE: https://www.lls.edu/academics/centers/loyolacenterforconflictresolution/
MARIN
County Coordinator: Brian Rockwell
                3501 Civic Center Drive, Room 325
                San Rafael, CA 94903
                TEL: (415) 499-6406
                FAX: (415) 473-4117
Programs
Marin County Mediation Services
                Barbara Kob, Manager
                30 N. San Pedro Rd., Suite 170
                San Rafael, CA 94903
                TEL: (415) 499-7454
                FAX: (415) 499-3673
Fair Housing of Marin
                Nancy Kenyon, Executive Director
                615 B Street
                San Rafael, CA 94901-3884
                TEL: (415) 457-5025
                FAX: (415) 457-6382
MENDOCINO
Program
Mendocino Dispute Resolution Services
                
                200 South School Street
                P.O. Box 205
                Ukiah, CA 95482
                TEL: (707) 462-7265
                FAX: (707) 462-2088
              
MONO
County Coordinator: John Wohlmuth
                Mono County Administration Office
                P.O. Box 696
                Bridgeport, CA 93517
                TEL: (760) 932-5228
                FAX: (760) 932-7145
MONTEREY
Program
Conflict Resolution & Mediation Center of Monterey County
                Dorene L. Matthews, Executive Director
                1900 Garden Road, Suite 240
                Monterey, CA 93940
                TEL: (831) 649-6219; (408) 424-4694
                FAX: (831) 372-7909
              
NEVADA
Conflict Resolution Services of Nevada County
                Liz Mantle, MFT, Executive Director
                308 Main Street
                Nevada City, CA 95959
                TEL: (530) 477-6517
ORANGE
Orange County Community Services 
                Stefanie Ransom
                1300 S. Grand Avenue, Building B, 2nd Floor
                Santa Ana, CA 92705
                TEL: (714) 480-6433
                FAX: (714) 834-7132
              
Programs
Dispute Resolution Services
                Jennifer Reed, Program Director
                Waymakers
                1221 E. Dyer Road, Suite 120
                Santa Ana, CA 92705
                TEL: (949) 250-4058
                FAX: (714) 540-1918
              
Dispute Resolution Services
                Alfonso Clarke
                Orange County Human Relations Council
                1300 S Grand Avenue, Building B
                Santa Ana, CA 92705
                TEL: (714) 834-7198
                FAX: (714) 567-7474
              
PLACER
Bekki Riggan
                Deputy County Executive Officer
                Placer County Executive Office
                175 Fulweiler Avenue
                Auburn, CA 95603
                TEL: (530) 889-4030
Program
Placer Dispute Resolution
                Aaron Casteel, Executive Director
                3785 Placer Corporate Dr., Ste. 55
                Rocklin, CA 95765
                TEL: (916) 234-0045
                admin@placerdisputeresolution.org
              
RIVERSIDE
Riverside County Executive Office
                4080 Lemon Street, Fourth Floor
                Attn: Alternate Dispute Resolution Program
                Riverside, CA 92501
                TEL: (951) 955-1110
                FAX: (951) 955-1105
Programs
Dispute Resolution Center
                Olga Sanchez, MPA, CCAP
                Senior Community Program Specialist
                Community Action Partnership
                Riverside University Health System-Public Health
                2038 Iowa Avenue, Suite B102
                Riverside, CA 92507
                TEL: (951) 955-9389
              
SACRAMENTO
County Coordinator: Sharon Dwight
                Sr. Administrative Analyst
                Countywide Services Agency
                700 H Street, Suite 7650
                Sacramento, CA 95814
                TEL: (916) 874-5229
                FAX: (916) 874-588
Programs
Arts, Arbitration & Mediation Services (AAMS)
                programs of California Lawyers for the Arts (CLA)
                Sacramento Mediation Center
                Jody Prunier, Director of Mediation Services
                Alma Robinson (SF), Executive Director
                2015 J Street, Suite 204
                Sacramento, CA 95811
                TEL: (916) 441-7979
                FAX: (916) 441-1170
Center for Youth Citizenship
                Joseph P. Maloney, Executive Director
                10170 Missile Way
                Mather, CA 95655
                TEL: (916) 228-2322
                FAX: (916) 228-2493
Human Rights Fair Housing Commission (HR/FHC)
                Barbara Lehman, Executive Director
                1112 I Street, Suite 250
                Sacramento, CA 95814
                TEL: (916) 444-6903
                FAX: (916) 444-6630
Senior Legal Hotline
                Legal Services of Northern California
                Gary F. Smith, Executive Director
                517 12th Street
                Sacramento, CA 95814
                TEL: (916) 551-2150
                FAX: (916) 551-2195
SAN BERNARDINO
Programs
Inland Fair Housing and Mediation Board
                Program Director: Lynne Anderson, Executive Director
                1500 South Haven Avenue, Suite 100
                Ontario, CA 91761
                TEL: (909) 984-2254
                TOLL FREE (800) 321-0911
                FAX: (909) 460-0274
SAN DIEGO
Juana Dueñas, CAP Program Manager
                Health and Human Services Agency
                Community Action Partnership
                1255 Imperial Avenue, Suite 446
                San Diego, CA 92101
                PHONE: (619) 338-2002
                FAX: (619) 338-2778
                EMAIL: Juana.Duenas@www.sandiegocounty.gov
                http://www.sandiegocounty.gov/hhsa/programs/sd/community_action_partnership/
              
Programs
National Conflict Resolution Center
                Steven P. Dinkin, President
                625 Broadway Street, Suite 1221
                San Diego, CA 92101-5419
                TEL: (619) 238-2400
                FAX: (619) 238-8041
              
North County Lifeline
                Karen Thompson, Dispute Resolution Project Director
                200 Michigan Avenue
                Vista, CA 92084
                TEL: (760) 726-4900
                FAX: (760) 631-0778
              
SAN FRANCISCO
San Francisco District Attorneys Office - Brooke Jenkins 
                350 Rhode Island Street 
                North Building Suite 400N 
                San Francisco, CA 94103 
                TEL: (628) 652-4000 
Programs
Community Boards
                Darlene Weide, Executive Director
                601 Van Ness Avenue, Suite 2040
                San Francisco, CA 94102
                TEL: (415) 920-3820
              
San Francisco Pretrial Diversion Project
                925 Harrison Street
                San Francisco, CA 94107
SAN JOAQUIN
County Coordinator: Ruth Gunn, Court
                Manager
                Superior Court
                San Joaquin County
                180 E. Weber, Suite 200
                Stockton, CA 95202
                TEL: (209) 992-5360
Program
Dispute Resolution Services of the San Joaquin County Bar Foundation
                343 East Main Street, Suite 408
                Stockton, CA 95202
                TEL: (209) 474-8794
                Contact: Monique Vasquez, DRS Administrator
SAN LUIS OBISPO
Michelle Frazier, Court Fiscal Officer
                San Luis Obispo Courts
                County Government Center
                San Luis Obispo, CA 93408
                TEL: (805) 781-5417
                FAX: (805) 781-1295
Program
Creative Mediation
                Jesse Sostrin, CEO
                285 South Street, Suite P
                San Luis Obispo, CA 93401
                TEL: (805) 549-0442
                FAX: (805) 549-0654
                info@creativemediation.net
              
SAN MATEO
County Coordinator: John Fitton
                Superior Court of California
                County of San Mateo
                400 County Center
                Redwood City, CA 94063-1655 
                TEL: (650) 363-1631
                FAX: (650) 363-4698
Sheila Purcell
                ADR Director
                Multi-option ADR Project
                400 County Center, Courtroom 2f
                Redwood City, CA 94063
                TEL: (650) 363-4148
              
Programs
Peninsula Conflict Resolution Center
                Patricia Brown, Executive Director
                1660 S. Amphlett Boulevard, Suite 219
                San Mateo, CA 94402
                TEL: (650) 513-0330 Ext. 305
                FAX: (650) 513-0335
SANTA BARBARA
County Coordinator: Darrel Parker
                Executive Officer
                Santa Barbara County Superior Court
                1100 Anacapa Street
                Santa Barbara, CA 93101
                TEL: (805) 614-6636
                Contact: Vance Saukko
                Email: vsaukko@sbcourts.org 
Program
Conflict Solutions Center of Santa Barbara
                Sherrill Nickerson, Executive Director
                1528 Chapala Street, Suite 205
                Santa Barbara, CA 93101 
                TEL: (805) 349-8943
                FAX: (805) 349-8963
SANTA CLARA
County of Santa Clara
                Office of the District Attorney
                Consumer Mediation Services
                County Government Center, West Wing
                70 West Hedding Street
                San Jose, California 95110
                TEL: (408) 792-2880
                EMAIL: consumer@dao.sccgov.org
                
              
Programs
County of Santa Clara Office of Mediation and Ombuds Service (OMOS)
                2310 North First St., Suite 100
                San Jose, CA 95131
                General Mediation Intake: (408) 993-4130 opencase@ceo.sccgov.org
                Court Mediation Intake: (408) 993-4120 drp@ceo.sccgov.org
                Juvenile Welfare Ombuds: (408) 993-4114 ombuds@ceo.sccgov.org
                Adult Custody Ombuds: (408) 993-4140 acoo@ceo.sccgov.org
Project Sentinel – Santa Clara Headquarters Office
                1490 El Camino Real
                Santa Clara, CA 95050
                TEL: (408) 720-9888
                FAX: (408) 216-9968
                EMAIL: info@housing.org
              
 Project Sentinel - Gilroy Office
                8339 Church Street, Ste. 104
                Gilroy, CA 95020
                TEL: (408) 842-7740
                FAX: (408) 767-2927
                EMAIL: info@housing.org 
Court-Based Alternative
                  Dispute Resolution
                Elizabeth Strickland, ADR Administrator
                Superior Court of California, County of Santa Clara
                191 North First Street
                San Jose, CA 95113
                TEL: (408) 882-2530
                FAX: (408) 882-2595
              
SANTA CRUZ
County Coordinator: Alex Calvo
                Executive Officer
                Superior Court of California, County of Santa Cruz
                701 Ocean Street, Room 110
                Santa Cruz, CA 95060
                TEL: (831) 454-2380
                FAX: (831) 454-3297
Programs
Conflict Resolution Center of Santa Cruz County
                (Small Claims, Divorce, Restorative Justice, and Community Mediation Programs)
                Lejla Bratovic, Program Director
                1414 Soquel Ave., Ste. 216
                Santa Cruz, CA 95062
                TEL: (831) 475-6117
                info@crcsantacruz.org
              
SOLANO
Terry Quadros
                Senior Management Analyst
                Executive Office
                Superior Court of California, County of Solano
                600 Union Avenue
                Fairfield, CA. 94533
                TEL: (707) 207-7482
                FAX: (707) 426-1631
              
Program
Dispute Resolution Service - Solano County Bar Association (Small Claims)
                Julie Hilt, Executive Director
                744 Empire Street, Suite 201
                Fairfield, CA 94533
                TEL: (707) 422-5087
                FAX: (707) 422-3860
SONOMA
County Coordinator: Jose Guillen
                Court Executive Officer
                600 Administration Drive, Room.102 J
                Santa Rosa, CA 95403
                TEL: (707) 565-1160
                FAX: (707) 565-1165
Program
The Redwood Empire Conflict Resolution Services
                RECOURSE Mediation Services (dba)
                2455 Bennett Valley Road, Suite B107
                Santa Rosa, CA 95404
                TEL: (707) 525-8545
                FAX: (707) 589-4424
                info@recoursemediation.com
              
VENTURA
Dispute Resolution Program 
                County Executive Office
                800 S. Victoria Avenue
                Ventura, CA 93009
                TEL: (805) 654-3603
                Website: https://www.ventura.org/online-services/dispute-resolution/
              
Programs
Office of the District Attorney
                Consumer Mediation Section
                5720 Ralston Street, Suite 300
                Ventura, CA 93003
                TEL: (805) 654-3110
Conflict Resolution Institute
                555 Airport Way, Suite D
                Camarillo, California 93010
                TEL: (805) 384-1313
                Website: http://conflictresolutionvc.org/
YOLO
Yolo County, County Administrator’s Office
                County Coordinator: Carolyn West
                625 Court Street, Room 202
                Woodland, CA 95695
                TEL: (530) 406-5775
Programs
Yolo Conflict Resolution Center
                Kara Hunter, Executive Director
                P.O. Box 1874
                Davis, CA 95617
                TEL: (916) 692-9316 or (530) 564-2324
                kara@yolocrc.org
              
 
 