Welcome to the Online Complaint Form

The Cemetery and Funeral Bureau is here to help Californians be careful consumers and to protect them from unscrupulous and unqualified individuals.

Filing a complaint using the online complaint form:

  1. Fill out the form as completely as possible. Include as much specific information as you can to identify the business or person you are filing the complaint against (such as the license number of the funeral establishment, crematory or cemetery and the location of the business)
  2. Please include the name of the decedent (if applicable) in the section describing your complaint
  3. Once your complaint is received, allow up to 14 days for a response
  4. Should you want to inquire regarding the status of your complaint, business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time.

Please read the Information Collection, Use and Access notice below.

Business/Professional You Want To File A Complaint Against:

Fields marked with an asterisk (*) are required.

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INFORMATION COLLECTION, USE AND ACCESS

Collection and Use of Personal Information. The Department of Consumer Affairs collects the information requested on this form as authorized by Business and Professions Code Sections 325 and 326. The Department uses this information to follow up on your complaint.

Providing Personal Information Is Voluntary. You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous. In that case, however, we may not be able to contact you or help you resolve your complaint.

Access to Your Information. You may review the records maintained by the Department that contain your personal information, as permitted by the Information Practices Act. See below for contact information.

Possible Disclosure of Personal Information.
In order to follow up on your complaint, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information you gave us.

The information you provide may also be disclosed in the following circumstances:

  • In response to a Public Records Act request, as allowed by the Information Practices Act;
  • To another government agency as required by state or federal law;
  • In response to a court or administrative order, a subpoena, or a search warrant.

Contact Information. For questions about this notice, the Department's Privacy Policy, or access to your records, you may contact the Information Security Office in the Department of Consumer Affairs, 1625 North Market, Suite S202, Sacramento, CA 95834, or email dca@dca.ca.gov.

About You:

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