Online Complaint - California State Cemetery and Funeral Bureau

Welcome to the Online Complaint Form

The Cemetery and Funeral Bureau is here to help Californians be careful consumers and to protect them from unscrupulous and unqualified individuals.

The Cemetery and Funeral Bureau licenses, regulates, and investigates complaints against California funeral establishments, funeral directors, embalmers, apprentice embalmers, cemetery brokers, salespersons and managers, cremated remains disposers, crematories and crematory managers, and approximately 200 fraternal and private cemeteries in California. The Bureau does not have jurisdiction over religious cemeteries, public district cemeteries, Native American burial grounds, or cemeteries, crematories, or funeral establishments located outside of California.

Filing a complaint using the online complaint form:

Fill out the form as completely as possible. Include as much specific information as you can to identify the business or person you are filing the complaint against (such as the license number of the funeral establishment, crematory or cemetery and the location of the business)
Please include the name of the decedent (if applicable) in the section describing your complaint
Once your complaint is received, allow up to 14 days for a response
Should you want to inquire regarding the status of your complaint, business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time.

Please read the Information Collection, Use and Access notice below.

Business/Professional You Want To File A Complaint Against:

Fields marked with an asterisk (*) are required.

Business / Professional Name*:

License Number:

Address (Number and Street)*:

City *:

State *:

Zip Code*:

Telephone Number: () -

Person whom you dealt with:

Business/Professional E-mail Address:

Please briefly describe your complaint *:

What was the date of Incident (mm/dd/yyyy):

What do you want the person or facility to do to resolve your complaint *:

Please list supporting documents in your possession such as contracts, correspondence, invoices, receipts, warranties, pictures, etc.:

Have you filed this complaint with any other organization or government agency?

Yes No

If yes, please provide the following: Agency, Name, Person Helping You, Phone Number, Case Number

INFORMATION COLLECTION, USE AND ACCESS

Collection and Use of Personal Information. The Department of Consumer Affairs collects the information requested on this form as authorized by Business and Professions Code Sections 325 and 326. The Department uses this information to follow up on your complaint.

Providing Personal Information Is Voluntary. You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous. In that case, however, we may not be able to contact you or help you resolve your complaint.

Access to Your Information. You may review the records maintained by the Department that contain your personal information, as permitted by the Information Practices Act. See below for contact information.

Possible Disclosure of Personal Information.
In order to follow up on your complaint, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information you gave us.

The information you provide may also be disclosed in the following circumstances:

In response to a Public Records Act request, as allowed by the Information Practices Act;
To another government agency as required by state or federal law;
In response to a court or administrative order, a subpoena, or a search warrant.

Contact Information. For questions about this notice, the Department's Privacy Policy, or access to your records, you may contact the Information Security Office in the Department of Consumer Affairs, 1625 North Market, Suite S202, Sacramento, CA 95834, or email dca@dca.ca.gov.

About You:

Fields marked with an asterisk (*) are required

Enter your first name*:

Enter your last name*:

Address (Number and Street)*:

City *:

State *:

Zip Code*:

Daytime Telephone Number: () -

E-mail Address:

The Bureau will not return any documents you submit with this complaint, back to you. Nor will the Bureau make copies of your originally submitted document(s) to return to you for your records. Please make any copies you may need of the documents before submission to the Bureau.