Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100

The BBB Auto Line is a free service for vehicle owners with warranty disputes.

The BBB Auto Line program offers arbitration to vehicle owners and manufacturers to resolve disputes involving vehicles under the state lemon law.

In arbitration, the parties bring their case to an Arbitrator who reviews the complaint and makes a decision. Arbitrated decisions are binding on the manufacturer, once accepted by the consumer. Arbitrators are attorneys and/or dispute resolution professionals trained on the Magnuson-Moss Warranty Act, California's lemon law, and the specific rules and guidelines of the BBB Auto Line program.

Participating Manufacturers in a state-certifed arbitration program:

  • Aston Martin
  • Bentley
  • BMW (Includes Mini Cooper and Rolls Royce divisions)
  • General Motors (Includes Buick, Cadillac, Chevrolet, and GMC)
  • Ferrari
  • Ford (Includes Lincoln, Mercury, & RV Chassis)
  • Hyundai/Genesis
  • Jaguar/Land Rover
  • Kia
  • Lamborghini
  • Lotus Cars
  • Maserati
  • Mazda
  • Mercedes-Benz
  • Nissan/Infiniti
  • Volkswagen/Audi


How the BBB Auto Line Process works: English; Spanish (Espaņol)

To apply for BBB Auto Line arbitration program online, please visit

(Please contact ACP or the BBB Auto Line for more information.)