Mechanic Looking at Engine Broken Down Car Arbitration Hearing
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Lemon Law

The California Lemon Law covers new and used vehicles sold or leased in California that come with the manufacturer’s new vehicle warranty. If the manufacturer or dealer can’t repair a serious warranty defect in your vehicle after a “reasonable” number of repair attempts, the manufacturer must either replace the vehicle, or refund its purchase price (whichever you prefer).

Arbitration Certification Program

The Arbitration Certification Program (ACP) certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with California laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs.

One of the ACP's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.

Disclaimer: This website contains information about the Lemon Law, arbitration process and sources of advice and assistance as it pertains to the California State-certified arbitration process and is not intended as legal advice.

Alert 2023 ACP Strategic Plan Survey

The Arbitration Certification Program (ACP) is beginning the development of its new strategic plan. The Department of Consumer Affairs, SOLID Planning Solutions (SOLID) is assisting the program with its strategic planning process. Stakeholders have an important perspective and interest in the success of ACP. Your completed survey will provide input as to how ACP is doing by identifying strengths, challenges, and current trends to consider for the future direction of the program.

Thank you for taking the time to participate in this short survey. All responses are anonymous. This will allow us to add your feedback to our analysis as we prepare our strategic plan.

This survey will be open until October 2nd, 2023.

Alert Alert:

Not all vehicle manufacturers have a state certified arbitration process. Consumers may wish to try mediation through the New Motor Vehicle Board (NMVB). NMVB mediates disputes between consumers and new car dealers and manufacturers via their Consumer Mediation Services Program. NMVB has jurisdiction over a wide range of vehicles including passenger vehicles, heavyduty trucks, motorcycles, ATVs, and recreational vehicles. They may be reached via phone at (916) 445-1888. To contact an attorney you may check your local yellow pages at the beginning of the "attorneys" listing for lawyer referral services, call the State BAR of California at (415) 538-2000 to obtain the certified lawyer referral service nearest you, or the internet.

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