The California Department of Consumer Affairs (DCA) collect, analyze, and report various types of Enforcement Statistics on DCA Licensees. Please select one of the options below to review the data available.
The Division of Investigation (DOI) is the law enforcement and investigative branch of DCA. The DOI enforcement case statistics include all cases assigned to DOI irrespective of the originating DCA entity. To access historical DOI case statistics in PDF format visit the EPM Reports Archive.
CSV EXCEL TXT
To ensure that DCA and its stakeholders can effectively execute the department’s core mission of consumer protection, the department has established a transparent set of measurements to track the department’s efficacy at managing the consumer complaints process. The DCA Enforcement Performance Measurement (EPM) tool is an interactive application that can be used to explore current and historical enforcement performance for DCA entities. To access historical Enforcement Performance Measure reports in PDF format visit the EPM Reports Archive.
Hover over the links for more information about the data
Total number of complaints and conviction/arrest cases received.
Average cycle time for complaint intake.
Average cycle time for cases closed at investigation.
Average cycle time for cases transmitted to AG for formal discipline.
Case volume and average cycle time for probation cases.
The DCA Annual Enforcement Activity Statistics interactive dashboard includes annual enforcement activity data such as case volume, case handling milestones, administrative actions, and more for all DCA entities. This data is also available in the enforcement activity section of the Annual Reports.